Frequently Asked Questions
Everything you need to know about shopping with MoneyMax Jewellery.
Are your gold and diamond products authentic?
Yes, all our jewellery is 100% authentic. Our gold items are hallmarked for purity, and our diamonds and gemstones come with professional certification to ensure quality and value.
What are your shipping options and delivery times?
We offer insured standard shipping on all orders. Typically, orders are processed within 1-2 business days, and delivery takes 3-5 business days depending on your location.
Do you offer a trade-in or buy-back service?
As a leader in the circular economy, MoneyMax offers competitive rates for trade-ins and buy-backs of gold and luxury timepieces. Please visit any of our physical boutiques for a professional valuation.
What is your return and exchange policy?
We offer a 7-day exchange policy for online purchases, provided the item is in its original, unworn condition with all tags and packaging intact. Please note that for hygiene reasons, earrings cannot be returned.
How do I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website to help you measure at home. Alternatively, you can visit any MoneyMax outlet to have your finger professionally measured by our consultants.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and various interest-free installment plans to make your luxury purchase more accessible.